Returns Policy
Returns
All About Skin Studio Ltd is a British based limited company. All About Skin Studio Ltd is committed to providing the best product and service to customers and this is reflected in the Refund Policy.
All About Skin Studio Ltd Refund Policy applies to all purchases made online at https://www.allaboutskinstudio.com/
The Return policy is valid for 14 days. If 14 days have passed by since your purchase, All About Skin Studio Ltd cannot offer you a refund or exchange.
Change of mind
- 1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be: • in saleable condition (Same condition product was received in);
- • unused with all original sealed packaging (Product must not be unsealed);
- • returned to us with any gift or bonus received with the merchandise (if applicable);
- • not subject to the exclusions listed below; and
- • the exchange or refund is sought within 14 days of receiving the purchase.
Change of Address’s must be submitted within 2 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to info@allaboutskinstudio.com
2. All About Skin Studio Ltd, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
3. Sales. If products are on sale they will not be refunded.
4. All returns must be sent at the cost of the customer to: 4 Gammon close, Petersfield, Hampshire, GU314SU. You are responsible for paying for shipping costs to return the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. If you are shipping an item over £30, you must consider a trackable shipping service. It is not guaranteed that All About Skin Studio Ltd will receive your returned item and you will be liable not All About Skin Studio Ltd.
Consumer guarantees
6. If you believe an item is faulty, you may have rights to a remedy under the British Consumer Law.
7. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
8. All About Skin Studio Ltd will require satisfactory proof of purchase before providing a remedy under the British Consumer Law. A photo must be provided to the All About Skin Studio Ltd supporting the claim.
9. Please note that products are not standardised and may differ from one batch to another. This is due to: seasonal reasons, the difference in crop or change in supplier. If the reason for return is due to non-standardisation of product, we can issue a refund (if item meets eligibility for a return) for the amount paid for the product itself (Excluding the postage fee).
Refund Policy
6. If the order was returned due to an incorrect address or the package was unclaimed, All About Skin Studio Ltd has the right to charge for the product to be re-shipped.
7. Once your return is received and inspected, All About Skin Studio Ltd will send you an email to confirm we have received your return. All About Skin Studio Ltd will email you’re the decision of your refund. If approved, then your refund will be processed.
8. Refunds will be given using your original payment method.
Exchange Policy
All About Skin Studio Ltd will replace items if they are defective or damaged. Products must be exchanged for the same item. Contact info@allaboutskinstudio.com to do so.